Booking terms and conditions

1. Definitions

Customer The person, firm or company identified as enrolling a delegate
Delegate A person attending the event and may include a customer
Event courses or conferences offered by NCVO at the stated 'venue'
Materials Any documentation in either machine readable or printed form
NCVO National Council for Voluntary Organisations
Venue The location at which an event is held
Working day Any day from Monday to Friday (inclusive) which is not a statutory bank holiday in England

2. Orders and acceptance

2.1 - The customer is deemed to accept these terms upon enrolling upon an event and is responsible for ensuring the accuracy of all details submitted.

2.2 - These terms govern the booking for the event to the exclusion of any terms and conditions of the customer. The booking form incorporates these terms and constitutes a legally binding contract.

3. Fees

3.1 - The price for an event is per delegate and includes all tuition fees, use of equipment and all Materials supplied. Refreshments will be provided. Where the event is an all day event, lunch will also be provided.

3.2 - Prices are correct at the time of going to press but may be subject to increase.

4. Payments

4.1 - Payment in full must be received and cleared before the start of the event. We accept payment by direct credit, cheque or selected credit/debit cards.

4.2 - NCVO reserves the right to refuse admission for any failure by a customer to pay fees for the event prior to the start of the event.

4.3 - An invoice can be issued prior to the start of the event. Payment must however be received and cleared before the start of the event.

5. Reservations

5.1 - Upon receipt of a completed booking form NCVO will confirm availability of the requested course and a booking acknowledgement will be issued.

5.2 - Bookings are not confirmed until a booking acknowledgement has been issued.

6. 'venue' and content of event

6.1 - NCVO reserves the right to run events at a different 'venue' to the one specified, when necessary. If this is the case NCVO will inform the customer as soon as possible and provide information about the revised 'venue'.

6.2 - Any opinions expressed by speakers at any event are their own and not necessarily those of NCVO.

6.3 - NCVO shall endeavour to ensure that the published programme is provided. However, NCVO reserves the right to alter published programmes, dates and speakers according to circumstances. NCVO's liability in respect of such change will be limited to a refund of the customer's fees if so requested.

7. Cancellations

7.1 - NCVO reserves the right to cancel, postpone or otherwise alter the content or date of an event without notice. In such circumstances, NCVO may, at its own discretion, return any payment received without penalty of a cancellation charge.

7.2 - In the event of cancellation by a delegate or the customer, cancellation fees will be due as follows. If you:

  • cancel an order within 7 working days of making the order for any reason you are entitled to a full refund unless the event has already started at which point your cancellation rights cease immediately
  • cancel an order after 7 working days of making the order and the cancellation is made over 10 Working Days before the event you are entitled to a refund of 50%
  • cancel an order after 7 working days of making the order and the cancellation is made within 10 Working Days of the event you are entitled to no refund
  • fail to attend the event you are not entitled to a refund unless you have cancelled your booking in accordance with the above.

7.3 - To request a refund in accordance with the above you must notify us in writing by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. You will then be entitled to a refund from NCVO which will be paid as soon as possible, but in any event within 30 days.

8. Substitutions

Substitute delegates will be accepted, subject to prior notification to NCVO. Where possible, NCVO asks the customer to inform it of the alternative delegate's name at least three Working Days before the date of the event.

9. Personal belongings

Personal belongings and items belonging to or in the possession of the delegate brought onto the venue are the sole responsibility of the owner and NCVO accepts no responsibility for such items. delegates using the car parking facilities at the venue do so entirely at their own risk. NCVO accepts no responsibility for damage, accident or loss resulting from such use.

10. Force majeure

NCVO will not be liable for any failure or delay in the delivery of the event which is caused by circumstances beyond its reasonable control. Where such an event occurs NCVO's obligations will be suspended for so long as such circumstances continue or the event may be cancelled in which case the provisions of clause 7 will apply.

11. Copyrights

11.1 - NCVO reserves all rights in the content of all events and Materials. By signing the booking form customers acknowledge that all rights in the content of events and Materials shall be owned by NCVO (or the consultant responsible for developing the event and Materials) and that in attending an event delegates will not obtain any rights whatsoever in such content or Materials.

11.2 - The customer agrees not to reproduce, sell, hire or copy materials (in whole or part) and not to use such Materials except for the purpose of post event reference.

11.3 - Where the delegate does not sign the booking form, the customer shall procure that the delegate is bound by these terms.

12. Data protection

12.1 - Details of the customer and delegate will be added to the NCVO database in order to process your booking and so that NCVO can keep you up to date with services it offers. All data is processed in accordance with NCVO's privacy policy.

12.2 - If you do not wish to receive any further information from us please notify us by post, This email address is being protected from spambots. You need JavaScript enabled to view it.or telephone on 020 7520 3153.

13. Limitation of liability

13.1 - Except in respect of liability for death or personal injury caused by NCVO's negligence (for which no limit or exclusions of liability apply), NCVO's aggregate liability, whether for damages or compensation of any nature arising from the contract for the event (including as a result of negligence) shall be limited to the total sum or sums paid by the customer for attendance at the chosen event.

13.2 - NCVO shall not be liable in respect of loss of profits, business, revenue, goodwill or anticipated savings or indirect or consequential loss or damage (whether caused by negligence or otherwise); or any act, omission or breach of contract by the customers employees, agents or sub-contractors.

14. Miscellaneous

14.1 - If you have any additional requirements due to a disability or any other reason please notify NCVO to discuss requirements.

14.2 - NCVO will not be liable for any travel or other expenses incurred by delegates attending events.

14.3 - delegates agree to comply with both NCVO and the venue's policies and procedures at all times during the event. Where the delegate does not sign the booking form for an event, the customer signing the booking form shall procure that the delegate is bound by these terms.

14.4 - NCVO reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for admission to the event or to remove any such person after the commencement of the event.

14.5 - The contract arising from a booking does not create or infer any rights under the Contracts (Rights of Third Parties) Act 1999 which are enforceable by any person who is not a party to the contract.

14.6 - Any contract arising from these terms shall be governed by and construed in accordance with English law and any dispute that may arise between the parties concerning these terms or any contract arising therefrom shall be subject to the exclusive jurisdiction of the English Courts.

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